FAQ

In the PayGate Subscriptions interface the options are:

  • Every day
  • Every week
  • Every 2 weeks
  • Every month
  • Every 3 months
  • Every 6 months
  • Every year

In the API, webhooks and Excel/CSV exports, the above are presented as dividers of the days in a year, so:

  • 365 – Every day
  • 52 – Every week
  • 26 – Every 2 weeks
  • 12 – Every month
  • 4 – Every 3 months
  • 2 – Every 6 months
  • 1 – Every year

Yes, you can refund payments, but only if you have set your MobilePay account to perform daily transfers to your bank account. If your MobilePay account is set to instant transfers, then the refund feature cannot be used.

In order to switch from daily to instant transfers (or vice-versa), you need to login to you MobilePay admin account at admin.mobilepay.dk and change the settings for your Subscriptions product.